The goal for the product design itself was to use novel data visualizations to help agents find the needle in the haystack: cases that truly needed their attention.
As lead product designer at Memento, I worked with the Check Fraud product from an idea on paper to a functioning product installed at customer sites. I expanded a small set of static visual mockups inherited from a previous agency into a high fidelity product that worked within the constraints of our real data. From there I worked to expand the original design system beyond the original scope of the comps, as well as a build a working set of wireframes that were visible to the rest of the company.
This involved regular coordination with Product Managers, the VP of Engineering, the Math team, and Subject Matter Experts to prioritize, design, and incorporate new feature requests.
There were no dedicated researchers at Memento, so I built up a regular user testing cadence inspired by Steve Krug’s concept of DIY usability testing — every two or three weeks we would set aside an afternoon to bring in users and subject matter experts for usability tests. I would host a post-mortem with the core stakeholder group after each session with the goal of agreeing on three things we would fix or enhance based on the tests.
I sat within the front end engineering team and reported to the VP of Engineering. I participated in the team sprint and standup cadences, as well as working development stories related tothe Memento plaform’s Flex frontend.
This work resulted in co-authorships on five patent filings, with four grants:
“System and method for presenting fraud detection information”
“System and method for presenting suspect activity within a timeline”
“System and method for visualizing checking account information”
“System and method for presenting multivariate information” (filed)
Where is it now?
Memento was acquired by FIS in 2012.